Shipping

Shipping policy

We ship all orders via Swiss Post.
Below you will find our shipping conditions and important information
on shipping, franking and shipment tracking.

Shipping within Switzerland

• Economy shipping:
  Delivery usually within 2-4 working days.
• Express shipping (Swiss Priority / A Mail):
  Delivery on the next working day, provided the order is received within the period specified at
  .

The stated delivery times are non-binding guide values.

International shipping

• International orders are also sent via
  Swiss Post. The delivery time is usually 5-21 working days, depending on the
  destination country.
• Customs duties, import duties and taxes that may be incurred in the destination country
  are to be borne by the buyer.
• Customers from the EU acting in the context of a business
  order are requested to provide a
  valid VAT number.
  If the check is successful,
  will be delivered without Swiss VAT.

Shipping costs

• The shipping costs are displayed transparently in the checkout
  and depend on the destination country
  and shipping method.

Start of shipping & franking (important)

• An order is considered to be in process as soon as the payment
  has been successfully received.
• The contractual service provision begins with the preparation and franking of the shipment
  .
• Franking costs are binding and are
  non-refundable, even if the order
  is subsequently canceled and the goods have not yet been physically shipped.

Shipping information & shipment tracking

• After handing over the shipment to Swiss Post, you will receive a
  shipping confirmation by e-mail.
• Tracking is optional and can be added to
  at checkout for an additional charge of CHF 5.–
  .
• Consignments without tracking are sent as a regular postal item
  . In this case, any shipment tracking
  usually only shows the outbound shipment from Switzerland
  (border crossing).
  Further status messages or movements in the destination country are usually not available without tracking
  .

Delayed or lost shipments

• Delays in delivery may be caused in particular by
  customs clearance, official inspections or by
  high shipping volumes during public holidays,
  seasonal peaks (e.g. Christmas) or other exceptional
  events.
• We have no direct influence on these processes.
  However, we support our customers as far as possible with
  inquiries and communication with the shipping service provider.

Cancellations before shipment

• Cancellation is only possible
  as long as the order has not yet been prepared or franked.
• If the shipment has already been prepared or franked,
  shipping costs and
  payment and transaction fees
  will not be refunded, as these costs have already been incurred.