Payment

Payment policy

We offer secure and reliable payment options via the
payment service provider Stripe.
Stripe enables payment with the following credit cards:

• Visa
• Mastercard

Payment processing

• The means of payment is debited to
  immediately upon completion of the order.
• All orders are processed at
  only after full payment has been received at
  .
• Upon successful payment, the
  contractual service provision begins,
  including the preparation and franking of the shipment.

Secure payment

• Payments are processed directly via Stripe using
  modern security and encryption technologies.
• We do not store any credit card or payment data
  on our own servers.

Cancellations & refunds

• Cancellation is only possible
  as long as the order has not yet been prepared or franked.
• If an order has already been prepared or franked,
  the corresponding costs shall be deemed to have been definitively incurred
  .
• In this case, in particular
  shipping costs and
  payment and transaction fees
  will not be refunded.

Stripe fees

• Stripe charges transaction fees for every payment
  .
• These fees will not be refunded by Stripe
  ,
  even if a refund is made to the customer.
• Accordingly, non-refundable payment fees
  are deducted from the refund amount.

Refunds

• Refunds are made exclusively via the
  payment method originally used.
• The processing time can take several working days, depending on the payment provider
  .

Payment disputes & chargebacks

• If you have any questions or problems with a payment, please contact us directly at
  first,
  before initiating a chargeback or payment dispute.
• Abusive or unjustified chargebacks
  cause additional costs and administrative work.
• We reserve the right to refuse further orders in the event of abusive behavior
  .

Reference to further regulations

• Additional information on shipping, returns and revocation rights
  can be found in our corresponding guidelines and in the General Terms and Conditions.