{"id":10576,"date":"2021-04-13T13:26:17","date_gmt":"2021-04-13T11:26:17","guid":{"rendered":"https:\/\/pdrtools.ch\/faq-wsparcie\/"},"modified":"2026-04-10T10:03:25","modified_gmt":"2026-04-10T08:03:25","slug":"faq-wsparcie","status":"publish","type":"page","link":"https:\/\/pdrtools.ch\/pl\/faq-wsparcie\/","title":{"rendered":"FAQ: Wsparcie"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_676071989\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-2050517960\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2050517960 {\n  padding-top: 55px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1215250882\">\n\n\n\t<div id=\"col-490617926\" class=\"col medium-8 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2329294436\" class=\"text\">\n\t\t\n\n<h1>Obs\u0142uga klienta<\/h1>\n\t\t\n<style>\n#text-2329294436 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n<p>Tutaj znajdziesz wszystkie wa\u017cne informacje dotycz\u0105ce wysy\u0142ki, p\u0142atno\u015bci, zwrot\u00f3w, zam\u00f3wie\u0144 i konta.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_676071989 {\n  padding-top: 5px;\n  padding-bottom: 5px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1993068303\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-35333318\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-35333318 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-equal\"  id=\"row-47586474\">\n\n\n\t<div id=\"col-216599602\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/versand\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Wysy\u0142ka<\/h3>\n<p><span style=\"font-size: 90%;\">Dowiedz si\u0119 wi\u0119cej o naszych opcjach dostawy, kosztach wysy\u0142ki i szacowanym czasie dostawy.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-216599602 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1944455952\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/zahlungen\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>P\u0142atno\u015b\u0107<\/h3>\n<p><span style=\"font-size: 90%;\">Informacje o akceptowanych metodach p\u0142atno\u015bci i bezpiecznych procesach p\u0142atno\u015bci.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1944455952 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-285348485\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/retouren\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Zwroty<\/h3>\n<p><span style=\"font-size: 90%;\">Tutaj znajdziesz wszystko, co musisz wiedzie\u0107 o zwrotach i refundacjach.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-285348485 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1536014579\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/mein-konto-2\/orders\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Zam\u00f3wienia<\/h3>\n<p><span style=\"font-size: 90%;\">\u015aled\u017a status swojego zam\u00f3wienia i dowiedz si\u0119 wi\u0119cej o procesie zamawiania.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1946144638\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/mein-konto-2\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Konto<\/h3>\n<p><span style=\"font-size: 90%;\">Wskaz\u00f3wki dotycz\u0105ce tworzenia konta, zarz\u0105dzania danymi osobowymi i ich aktualizacji.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1946144638 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-47586474 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\n<div class=\"row row-collapse\"  id=\"row-2034027703\">\n\n\n\t<div id=\"col-1778921537\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"\/kontakt\/\" class=\"button primary\" >\n\t\t<span>Skontaktuj si\u0119 z nami<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1993068303 {\n  padding-top: 45px;\n  padding-bottom: 45px;\n  background-color: rgb(240, 246, 249);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_355359414\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-875398501\">\n\n\n\t<div id=\"col-461827069\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>Cz\u0119sto zadawane pytania<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1672044658\">\n\n\n\t<div id=\"col-516790202\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1690714878\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1690714878-label\" class=\"accordion-title plain\" href=\"#accordion-item-co-zrobi\u0107,-je\u015bli-musz\u0119-zmieni\u0107-zam\u00f3wienie?\" aria-expanded=\"false\" aria-controls=\"accordion-1690714878-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Prze\u0142\u0105cznik\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Co zrobi\u0107, je\u015bli musz\u0119 zmieni\u0107 zam\u00f3wienie?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1690714878-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1690714878-label\">\n\t\t\t\n\n<p>Je\u015bli z\u0142o\u017cy\u0142e\u015b i op\u0142aci\u0142e\u015b zam\u00f3wienie, ale chcesz dokona\u0107 zmiany, skontaktuj si\u0119 z nami natychmiast.<\/p>\n<p>Po rozpocz\u0119ciu przetwarzania niestandardowego zam\u00f3wienia nie mo\u017cna ju\u017c wprowadza\u0107 \u017cadnych zmian. W przypadku standardowych zam\u00f3wie\u0144, kt\u00f3re zosta\u0142y ju\u017c wys\u0142ane, mo\u017cna je zwr\u00f3ci\u0107 w ci\u0105gu 7 dni w celu wymiany. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4126966588\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4126966588-label\" class=\"accordion-title plain\" href=\"#accordion-item-co-zrobi\u0107,-je\u015bli-musz\u0119-zmieni\u0107-adres-dostawy?\" aria-expanded=\"false\" aria-controls=\"accordion-4126966588-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Prze\u0142\u0105cznik\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Co zrobi\u0107, je\u015bli musz\u0119 zmieni\u0107 adres dostawy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4126966588-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4126966588-label\">\n\t\t\t\n\n<p>W przypadku zmiany adresu dostawy prosimy o niezw\u0142oczny kontakt.<\/p>\n<p>Po wys\u0142aniu zam\u00f3wienia zmiana adresu nie jest ju\u017c mo\u017cliwa.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3952498432\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3952498432-label\" class=\"accordion-title plain\" href=\"#accordion-item-czy-mog\u0119-otrzyma\u0107-przesy\u0142k\u0119-ekspresow\u0105?\" aria-expanded=\"false\" aria-controls=\"accordion-3952498432-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Prze\u0142\u0105cznik\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Czy mog\u0119 otrzyma\u0107 przesy\u0142k\u0119 ekspresow\u0105?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3952498432-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3952498432-label\">\n\t\t\t\n\n<p>Na terenie Szwajcarii mo\u017cna wybra\u0107 opcj\u0119 PostPac Priority, kt\u00f3ra powinna dotrze\u0107 nast\u0119pnego dnia.<\/p>\n<p>W przypadku zam\u00f3wie\u0144 mi\u0119dzynarodowych nale\u017cy sprawdzi\u0107 dost\u0119pne opcje wysy\u0142ki przy kasie.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1254097119\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1924117838\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1924117838-label\" class=\"accordion-title plain\" href=\"#accordion-item-jak-mog\u0119-otrzyma\u0107-zwrot-pieni\u0119dzy?\" aria-expanded=\"false\" aria-controls=\"accordion-1924117838-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Prze\u0142\u0105cznik\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Jak mog\u0119 otrzyma\u0107 zwrot pieni\u0119dzy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1924117838-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1924117838-label\">\n\t\t\t\n\n<p>Je\u015bli nie jeste\u015b zadowolony z zakupu, mo\u017cesz go zwr\u00f3ci\u0107 w ci\u0105gu 7 dni, a my zwr\u00f3cimy Ci pieni\u0105dze. Nale\u017cy pami\u0119ta\u0107 o warunkach zwrotu wymienionych powy\u017cej. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3022653702\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3022653702-label\" class=\"accordion-title plain\" href=\"#accordion-item-zgubi\u0142em-has\u0142o,-jak-mog\u0119-si\u0119-zalogowa\u0107?\" aria-expanded=\"false\" aria-controls=\"accordion-3022653702-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Prze\u0142\u0105cznik\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Zgubi\u0142em has\u0142o, jak mog\u0119 si\u0119 zalogowa\u0107?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3022653702-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3022653702-label\">\n\t\t\t\n\n<p>W przypadku utraty has\u0142a lub danych logowania prosimy o kontakt w celu zresetowania konta.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3995319915\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3995319915-label\" class=\"accordion-title plain\" href=\"#accordion-item-co-dzieje-si\u0119-z-moimi-danymi-osobowymi?\" aria-expanded=\"false\" aria-controls=\"accordion-3995319915-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Prze\u0142\u0105cznik\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Co dzieje si\u0119 z moimi danymi osobowymi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3995319915-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3995319915-label\">\n\t\t\t\n\n<p>Szczeg\u00f3\u0142owe informacje mo\u017cna znale\u017a\u0107 w naszej polityce prywatno\u015bci.<\/p>\n<p>Nie sprzedajemy ani nie przekazujemy danych u\u017cytkownika, chyba \u017ce jest to konieczne do funkcjonowania tego sklepu internetowego, np. dla systemu p\u0142atno\u015bci.<\/p>\n<p> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_355359414 {\n  padding-top: 55px;\n  padding-bottom: 55px;\n}\n@media (min-width:550px) {\n  #section_355359414 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_355359414 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-10576","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pdrtools.ch\/pl\/wp-json\/wp\/v2\/pages\/10576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdrtools.ch\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pdrtools.ch\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pdrtools.ch\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdrtools.ch\/pl\/wp-json\/wp\/v2\/comments?post=10576"}],"version-history":[{"count":2,"href":"https:\/\/pdrtools.ch\/pl\/wp-json\/wp\/v2\/pages\/10576\/revisions"}],"predecessor-version":[{"id":10579,"href":"https:\/\/pdrtools.ch\/pl\/wp-json\/wp\/v2\/pages\/10576\/revisions\/10579"}],"wp:attachment":[{"href":"https:\/\/pdrtools.ch\/pl\/wp-json\/wp\/v2\/media?parent=10576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}