{"id":3115,"date":"2021-04-13T13:26:17","date_gmt":"2021-04-13T11:26:17","guid":{"rendered":"https:\/\/pdrtools.ch\/faq-sur-les-produits-support\/"},"modified":"2024-10-06T17:10:12","modified_gmt":"2024-10-06T15:10:12","slug":"faq-sur-les-produits-support","status":"publish","type":"page","link":"https:\/\/pdrtools.ch\/fr\/faq-sur-les-produits-support\/","title":{"rendered":"FAQ SUR LES PRODUITS : Support"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_1518681779\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-25945361\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-25945361 {\n  padding-top: 55px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-617612729\">\n\n\n\t<div id=\"col-599007568\" class=\"col medium-8 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2474166692\" class=\"text\">\n\t\t\n\n<h1>Service client<\/h1>\n\t\t\n<style>\n#text-2474166692 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n<p>Vous trouverez ici toutes les informations importantes concernant la livraison, les paiements, les retours, les commandes et votre compte.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1518681779 {\n  padding-top: 5px;\n  padding-bottom: 5px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_371380940\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1332494856\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1332494856 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-equal\"  id=\"row-621145957\">\n\n\n\t<div id=\"col-1506254900\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/versand\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Exp\u00e9dition<\/h3>\n<p><span style=\"font-size: 90%;\">En savoir plus sur nos options de livraison, nos frais d&rsquo;exp\u00e9dition et nos d\u00e9lais de livraison estim\u00e9s.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1506254900 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1095937600\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/zahlungen\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Paiement<\/h3>\n<p><span style=\"font-size: 90%;\">Informations sur les m\u00e9thodes de paiement accept\u00e9es et les processus de paiement s\u00e9curis\u00e9s.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1095937600 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-733120538\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/retouren\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Retours<\/h3>\n<p><span style=\"font-size: 90%;\">Vous trouverez ici tout ce que vous devez savoir sur les retours et les remboursements.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-733120538 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2073146731\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/mein-konto-2\/orders\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Commandes<\/h3>\n<p><span style=\"font-size: 90%;\">Suivez l&rsquo;\u00e9tat de votre commande et apprenez-en plus sur le processus de commande.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-42728645\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/mein-konto-2\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Compte<\/h3>\n<p><span style=\"font-size: 90%;\">Conseils pour cr\u00e9er un compte, g\u00e9rer et mettre \u00e0 jour vos informations personnelles.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-42728645 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-621145957 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\n<div class=\"row row-collapse\"  id=\"row-840972000\">\n\n\n\t<div id=\"col-119080522\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/pdrtools.ch\/kontakt\/\" class=\"button primary\" >\n\t\t<span>Contactez-nous<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_371380940 {\n  padding-top: 45px;\n  padding-bottom: 45px;\n  background-color: rgb(240, 246, 249);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1739786932\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1074728545\">\n\n\n\t<div id=\"col-1602116602\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>Foire aux questions<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1677829510\">\n\n\n\t<div id=\"col-1098299994\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3146369742\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3146369742-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-faire-si-je-dois-modifier-ma-commande-?\" aria-expanded=\"false\" aria-controls=\"accordion-3146369742-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que faire si je dois modifier ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3146369742-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3146369742-label\">\n\t\t\t\n\n<p>Si vous avez pass\u00e9 et pay\u00e9 une commande, mais que vous souhaitez y apporter une modification, veuillez nous contacter imm\u00e9diatement.<\/p>\n<p>Une fois que nous commen\u00e7ons \u00e0 traiter une commande personnalis\u00e9e, il n&rsquo;est plus possible d&rsquo;y apporter des modifications.\nPour les commandes standard qui ont d\u00e9j\u00e0 \u00e9t\u00e9 exp\u00e9di\u00e9es, vous pouvez renvoyer la commande dans les 7 jours pour un \u00e9change. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1689680150\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1689680150-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-faire-si-je-dois-changer-mon-adresse-de-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-1689680150-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Que faire si je dois changer mon adresse de livraison ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1689680150-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1689680150-label\">\n\t\t\t\n\n<p>Veuillez nous contacter imm\u00e9diatement si vous devez changer votre adresse de livraison.<\/p>\n<p>Une fois qu&rsquo;une commande a \u00e9t\u00e9 envoy\u00e9e, il n&rsquo;est plus possible de changer d&rsquo;adresse.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3526681460\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3526681460-label\" class=\"accordion-title plain\" href=\"#accordion-item-puis-je-recevoir-une-livraison-express-?\" aria-expanded=\"false\" aria-controls=\"accordion-3526681460-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je recevoir une livraison express ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3526681460-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3526681460-label\">\n\t\t\t\n\n<p>En Suisse, vous pouvez choisir PostPac Priority, qui devrait arriver le lendemain.<\/p>\n<p>Pour les commandes internationales, veuillez v\u00e9rifier les options d&rsquo;exp\u00e9dition disponibles lors du passage en caisse.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-563465341\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4102676690\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4102676690-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-obtenir-un-remboursement-?\" aria-expanded=\"false\" aria-controls=\"accordion-4102676690-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Comment puis-je obtenir un remboursement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4102676690-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4102676690-label\">\n\t\t\t\n\n<p>Si vous n&rsquo;\u00eates pas satisfait de votre achat, vous pouvez le retourner dans les 7 jours et nous vous rembourserons.\nVeuillez consulter les conditions de retour ci-dessus. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2488597290\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2488597290-label\" class=\"accordion-title plain\" href=\"#accordion-item-j&#039;ai-perdu-mon-mot-de-passe,-comment-puis-je-me-connecter-?\" aria-expanded=\"false\" aria-controls=\"accordion-2488597290-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>J&#039;ai perdu mon mot de passe, comment puis-je me connecter ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2488597290-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2488597290-label\">\n\t\t\t\n\n<p>Si vous avez perdu votre mot de passe ou vos informations de connexion, veuillez nous contacter pour r\u00e9initialiser votre compte.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3438982594\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3438982594-label\" class=\"accordion-title plain\" href=\"#accordion-item-qu&#039;advient-il-de-mes-donn\u00e9es-personnelles-?\" aria-expanded=\"false\" aria-controls=\"accordion-3438982594-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Qu&#039;advient-il de mes donn\u00e9es personnelles ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3438982594-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3438982594-label\">\n\t\t\t\n\n<p>Veuillez lire notre politique de confidentialit\u00e9 pour tous les d\u00e9tails.<\/p>\n<p>Nous ne vendons ni ne partageons vos donn\u00e9es, sauf si cela est n\u00e9cessaire pour la fonctionnalit\u00e9 de cette boutique en ligne, par exemple pour le syst\u00e8me de paiement.<\/p>\n<p> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1739786932 {\n  padding-top: 55px;\n  padding-bottom: 55px;\n}\n@media (min-width:550px) {\n  #section_1739786932 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_1739786932 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-3115","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pdrtools.ch\/fr\/wp-json\/wp\/v2\/pages\/3115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdrtools.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pdrtools.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pdrtools.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdrtools.ch\/fr\/wp-json\/wp\/v2\/comments?post=3115"}],"version-history":[{"count":2,"href":"https:\/\/pdrtools.ch\/fr\/wp-json\/wp\/v2\/pages\/3115\/revisions"}],"predecessor-version":[{"id":3121,"href":"https:\/\/pdrtools.ch\/fr\/wp-json\/wp\/v2\/pages\/3115\/revisions\/3121"}],"wp:attachment":[{"href":"https:\/\/pdrtools.ch\/fr\/wp-json\/wp\/v2\/media?parent=3115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}