{"id":3127,"date":"2021-04-13T13:26:17","date_gmt":"2021-04-13T11:26:17","guid":{"rendered":"https:\/\/pdrtools.ch\/faq-support\/"},"modified":"2024-10-06T17:10:14","modified_gmt":"2024-10-06T15:10:14","slug":"faq-support","status":"publish","type":"page","link":"https:\/\/pdrtools.ch\/en\/faq-support\/","title":{"rendered":"FAQ: Support"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_231973216\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1610185044\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1610185044 {\n  padding-top: 55px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1417971790\">\n\n\n\t<div id=\"col-1629470292\" class=\"col medium-8 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1049699278\" class=\"text\">\n\t\t\n\n<h1>Customer Service<\/h1>\n\t\t\n<style>\n#text-1049699278 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n<p>Here you will find all the important information about shipping, payments, returns, orders and your account.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_231973216 {\n  padding-top: 5px;\n  padding-bottom: 5px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1349646226\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-685594229\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-685594229 {\n  padding-top: 15px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-equal\"  id=\"row-1032696919\">\n\n\n\t<div id=\"col-664072498\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/versand\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Shipping<\/h3>\n<p><span style=\"font-size: 90%;\">Find out more about our delivery options, shipping costs and estimated delivery times.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-664072498 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-792757146\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/zahlungen\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Payment<\/h3>\n<p><span style=\"font-size: 90%;\">Information on accepted payment methods and secure payment processes.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-792757146 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-279973414\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/faq\/retouren\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Returns<\/h3>\n<p><span style=\"font-size: 90%;\">Here you will find everything you need to know about returns and refunds.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-279973414 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-406584648\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/mein-konto-2\/orders\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Orders<\/h3>\n<p><span style=\"font-size: 90%;\">Track the status of your order and find out more about the ordering process.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2009240136\" class=\"col medium-6 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n\t<a class=\"plain\" href=\"\/mein-konto-2\/\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Account<\/h3>\n<p><span style=\"font-size: 90%;\">Tips for creating an account, managing and updating your personal data.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2009240136 > .col-inner {\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-1032696919 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\n<div class=\"row row-collapse\"  id=\"row-1402436927\">\n\n\n\t<div id=\"col-928567161\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/pdrtools.ch\/en\/contact-us\/\" class=\"button primary\" >\n\t\t<span>Contact us<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1349646226 {\n  padding-top: 45px;\n  padding-bottom: 45px;\n  background-color: rgb(240, 246, 249);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_975219528\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1121057410\">\n\n\n\t<div id=\"col-1474162438\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h2>Frequently asked questions<\/h2>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-1379744223\">\n\n\n\t<div id=\"col-1265388983\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-91431286\" class=\"accordion-item\">\n\t\t<a id=\"accordion-91431286-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-need-to-change-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-91431286-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if I need to change my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-91431286-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-91431286-label\">\n\t\t\t\n\n<p>If you have placed and paid for an order but would like to make a change, please contact us immediately.<\/p>\n<p>Once we start processing a customized order, no more changes can be made.\nFor standard orders that have already been shipped, you can return the order within 7 days for an exchange. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2553038708\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2553038708-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-need-to-change-my-delivery-address?\" aria-expanded=\"false\" aria-controls=\"accordion-2553038708-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if I need to change my delivery address?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2553038708-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2553038708-label\">\n\t\t\t\n\n<p>Please contact us immediately if you need to change your delivery address.<\/p>\n<p>Once an order has been dispatched, it is no longer possible to change the address.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3911633524\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3911633524-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-receive-express-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-3911633524-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I receive express delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3911633524-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3911633524-label\">\n\t\t\t\n\n<p>Within Switzerland, you can choose PostPac Priority, which is expected to arrive the next day.<\/p>\n<p>For international orders, please check the available shipping options at checkout.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-677104739\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2746143289\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2746143289-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-get-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-2746143289-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I get a refund?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2746143289-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2746143289-label\">\n\t\t\t\n\n<p>If you are not satisfied with your purchase, you can return it within 7 days and we will refund your money.\nPlease note the return conditions listed above. <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4292207893\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4292207893-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-lost-my-password,-how-can-i-log-in?\" aria-expanded=\"false\" aria-controls=\"accordion-4292207893-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have lost my password, how can I log in?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4292207893-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4292207893-label\">\n\t\t\t\n\n<p>If you have lost your password or login details, please contact us to reset your account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-724768460\" class=\"accordion-item\">\n\t\t<a id=\"accordion-724768460-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-to-my-personal-data?\" aria-expanded=\"false\" aria-controls=\"accordion-724768460-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens to my personal data?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-724768460-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-724768460-label\">\n\t\t\t\n\n<p>Please read our privacy policy for full details.<\/p>\n<p>We do not sell or pass on your data unless this is necessary for the functionality of this webshop, e.g. for the payment system.<\/p>\n<p> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_975219528 {\n  padding-top: 55px;\n  padding-bottom: 55px;\n}\n@media (min-width:550px) {\n  #section_975219528 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media 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}\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-3127","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/pages\/3127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/comments?post=3127"}],"version-history":[{"count":2,"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/pages\/3127\/revisions"}],"predecessor-version":[{"id":3134,"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/pages\/3127\/revisions\/3134"}],"wp:attachment":[{"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/media?parent=3127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}