{"id":3117,"date":"2021-04-13T13:43:38","date_gmt":"2021-04-13T11:43:38","guid":{"rendered":"https:\/\/pdrtools.ch\/faq-returns\/"},"modified":"2026-01-14T09:58:16","modified_gmt":"2026-01-14T08:58:16","slug":"faq-returns","status":"publish","type":"page","link":"https:\/\/pdrtools.ch\/en\/faq-returns\/","title":{"rendered":"FAQ: Returns"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_457026811\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1432991360\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1432991360 {\n  padding-top: 55px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1404330417\">\n\n\n\t<div id=\"col-1277448996\" class=\"col medium-8 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3051185401\" class=\"text\">\n\t\t\n\n<h1>Returns<\/h1>\n\t\t\n<style>\n#text-3051185401 {\n  font-size: 1.5rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_457026811 {\n  padding-top: 20px;\n  padding-bottom: 20px;\n  background-color: rgb(255,255,255);\n}\n@media (min-width:550px) {\n  #section_457026811 {\n    padding-top: 40px;\n    padding-bottom: 40px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"is-divider divider clearfix\" style=\"margin-top:1.0px;margin-bottom:1.0px;max-width:100%;height:1px;background-color:rgb(237, 237, 237);\"><\/div>\n\n\n\t<section class=\"section\" id=\"section_1420547535\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-782284397\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-782284397 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1895653277\">\n\n\n\t<div id=\"col-1098527591\" class=\"col medium-3 small-12 large-2\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"ux-menu stack stack-col justify-start ux-menu--divider-solid\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/pdrtools.ch\/support\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tSupport\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/pdrtools.ch\/versand\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tShipping\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/pdrtools.ch\/zahlungen\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPayments\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/pdrtools.ch\/retouren\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tReturns\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-615423445\" class=\"col medium-9 small-12 large-7 small-col-first\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3>Return &amp; right of withdrawal<\/h3>\n<p>At <strong>BSS PDR Tools (Balmer Storm Solutions)<\/strong>, we attach great importance to the quality of our products. All PDR tools are carefully developed by us and manufactured in Switzerland using 3D printing. <\/p>\n<p>Please note that 3D-printed products may show <strong>visible traces of the manufacturing process<\/strong>. These <strong>do not constitute a defect<\/strong> and are not grounds for complaint. <\/p>\n<hr>\n<h3>1. right of withdrawal for EU customers<\/h3>\n<h4>Withdrawal period<\/h4>\n<p>Consumers residing in the <strong>European Union<\/strong> have the right to withdraw from the purchase contract within <strong>14 days<\/strong> without giving reasons.<\/p>\n<p>The withdrawal period begins:<\/p>\n<ul>\n<li>with the day on which you or a third party named by you received the goods.<\/li>\n<\/ul>\n<hr>\n<h4>Exercise of revocation<\/h4>\n<p>To exercise your right of withdrawal, please contact us by e-mail at:<\/p>\n<p>\ud83d\udce7 <strong><a href=\"mailto:info@pdrtools.ch\">info@pdrtools.ch<\/a><\/strong><\/p>\n<p>stating your order number.<\/p>\n<hr>\n<h4>Consequences of revocation<\/h4>\n<p>After receipt and inspection of the returned goods, we will refund the <strong>purchase price of the products<\/strong> using the same means of payment that was used for the original transaction.<\/p>\n<hr>\n<h4>Return costs<\/h4>\n<p>The customer shall bear the <strong>costs of the return shipment<\/strong>, provided the goods do not have any material or manufacturing defects.<\/p>\n<hr>\n<h4>Exclusion of the right of withdrawal<\/h4>\n<p>The right of withdrawal <strong>does not<\/strong> apply to:<\/p>\n<ul>\n<li>customized or personalized products<\/li>\n<li>\n  tools specially manufactured at the customer&#8217;s request<br> (Art. 16 lit. c EU Directive 2011\/83\/EU)\n  <\/li>\n<\/ul>\n<hr>\n<h3>2. returns for customers from Switzerland<\/h3>\n<p>For customers residing in <strong>Switzerland<\/strong>, we voluntarily grant a return option within <strong>7 days<\/strong> of receipt of the goods.<\/p>\n<p>Prerequisites:<\/p>\n<ul>\n<li>unused and undamaged goods<\/li>\n<li>no signs of use<\/li>\n<li>Normal 3D print marks are not considered a defect<\/li>\n<li>Prior contact required<\/li>\n<\/ul>\n<hr>\n<h3>3. shipping costs &amp; franking (very important)<\/h3>\n<h4>Shipping costs<\/h4>\n<ul>\n<li>\n  Shipping costs will <strong>not be refunded<\/strong> unless<br> the return is due to a demonstrable material<br> or manufacturing defect.\n  <\/li>\n<\/ul>\n<h4>Franked items<\/h4>\n<p>As soon as an order has been <strong>paid<\/strong>, <strong>processed<\/strong> and <strong>franked<\/strong>, the shipping costs are finally incurred.<\/p>\n<p>\u27a1\ufe0f <strong>These costs are non-refundable<\/strong>, even if the goods:<\/p>\n<ul>\n<li>has not yet been physically shipped or<\/li>\n<li>the customer subsequently cancels the order.<\/li>\n<\/ul>\n<hr>\n<h3>4 Cancellations before shipment<\/h3>\n<ul>\n<li>\n  Cancellation is only possible<br> <strong>as long as the order has not yet been prepared or franked<\/strong>.\n  <\/li>\n<li>\n  If the consignment has already been prepared or franked:<\/p>\n<ul>\n<li>Shipping costs<\/li>\n<li>\n  Payment and transaction fees<br> <strong>will not be refunded<\/strong>, as we have already incurred these costs.\n      <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr>\n<h3>5. process of a return<\/h3>\n<ol>\n<li>Contact us by e-mail stating the order number<\/li>\n<li>Return only after prior authorization<\/li>\n<li>Return to the address provided<\/li>\n<li>Inspection of the goods upon receipt<\/li>\n<li>Information about refund or exchange<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1420547535 {\n  padding-top: 10px;\n  padding-bottom: 10px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-3117","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/pages\/3117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/comments?post=3117"}],"version-history":[{"count":4,"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/pages\/3117\/revisions"}],"predecessor-version":[{"id":9689,"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/pages\/3117\/revisions\/9689"}],"wp:attachment":[{"href":"https:\/\/pdrtools.ch\/en\/wp-json\/wp\/v2\/media?parent=3117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}