Customer Service
Here you will find all the important information about shipping, payments, returns, orders and your account.
Frequently asked questions
What if I need to change my order?
If you have placed and paid for an order but would like to make a change, please contact us immediately.
Once we start processing a customized order, no more changes can be made. For standard orders that have already been shipped, you can return the order within 7 days for an exchange.
What if I need to change my delivery address?
Please contact us immediately if you need to change your delivery address.
Once an order has been dispatched, it is no longer possible to change the address.
Can I receive express delivery?
Within Switzerland, you can choose PostPac Priority, which is expected to arrive the next day.
For international orders, please check the available shipping options at checkout.
How do I get a refund?
If you are not satisfied with your purchase, you can return it within 7 days and we will refund your money. Please note the return conditions listed above.
I have lost my password, how can I log in?
If you have lost your password or login details, please contact us to reset your account.
What happens to my personal data?
Please read our privacy policy for full details.
We do not sell or pass on your data unless this is necessary for the functionality of this webshop, e.g. for the payment system.
